Frequently Asked Questions

General FAQ’s

A basement drain system is an internal drain system designed to prevent and control ground water that is actively seeping through or penetrating basement walls and floors. The system is designed with a trench, stone and perforated pipe running along the perimeter of the problem areas. The system is pitched and designed to channel the water into a large, perforated container encompassing a sump pump. The sump pump then ejects the water from the house through a pipe that leads to the exterior. This process is the most effective method of preventing ground water from entering your walls and floor and ensuring a dry basement.
Hydrostatic pressure is the force produced when ground water under the basement of a home or building pushes upwards against the concrete floor slab. Hydrostatic pressure is a major cause of basement water seepage and issues.
If you have water in more than one location in the basement, a full or partial drain system will provide more coverage and protection against water intrusion. A sump pump will only capture and eject water from the location it is installed in. However, a sump pump can be a great start if you are not prepared to spend the money on a full system. If you choose to install just a sump pump, then a French drain can be installed and tied in at any point in the future. A sump pump can offer a bird’s eye view of what’s going on underneath your basement floor and if your basement does flood it will prevent the water from getting too high and causing catastrophic damage to areas such as your heating system.
No, pumps can be very different in quality and function. Drycrete Waterproofing uses the highest quality pumps as they are the heart of your basement waterproofing system. Sump pumps are constantly working and submerged in water, and it is vital that they be high quality and powerful enough to eject the water. Our Premium ¾ Horsepower Pump comes with a 5-year manufacturers warranty. It features submersible stainless-steel housing, a cast iron base, silencing check valves, and an independent float switch rated for up to 1 million cycles.
YES All of our sump pumps have a 5-year manufacturer’s warranty. Our drain systems have a lifetime transferrable warranty (dependent upon regular maintenance). We guarantee that your system will not fail due to improper installation or material failure. If it does, we’ll promptly correct the issue. We also offer a 10-year warranty on crack-injections.
On a typical install day, you can expect our team to arrive between 7:00 and 8:00 AM. Set up will take about 30 minutes and our crew lead will review the job with the home owner or property manager. On average, internal drain jobs will have 2-3 dump trucks and 6-7 expert technicians with a goal of efficiency and productivity.
This will vary from project to project and our goal is to ensure the highest level of productivity along with quality. We strive to minimize the disruption to our customers, and using innovative processes and highly trained technicians, be the most efficient company possible.
We accept check, debit and credit cards. A 3% processing fee will be added to charges over $2000 when paying with a credit card. This is a fee charged by the credit card company that we have to pass on to the customer.
Here’s the checklist we provide our customers before their job.


If we are breaking concrete, cover any personal belongings you do not want getting dusty! This is a dusty process!


If you have an HVAC system be sure it’s shut off while the crew is breaking concrete.

5 Foot Clearance!

Any areas our crew will be working should be cleared to give access and room to perform work (5-6ft is the minimum needed, unless otherwise discussed with sales rep)

Check your quote!

Your sales rep may have left some notes for you on items that need to be completed before we come out! (i.e. baseboard heat removal, oil tank removal, bulkhead stairs to be removed, etc.)

Any gas appliances will need to be disconnected prior to our day on site – only plumbers should be doing any disconnection & reconnections!

If demolition is required prior to our arrival, ensure that all work discussed with your sales rep has been completed. When in doubt, you can always contact us with photos to confirm! If any demo is left unfinished, this can add additional time and cost to your project.

Crack Injection specific – 

If demolition is required prior to our arrival, make sure it is completed so the entirety of the foundation wall is exposed- all the way to the top of the foundation to where the floor meets the wall – bottom framing plates need to be removed as well!

If the working area is carpeted, pull back carpet, unless otherwise discussed with sales rep

Slab Replacement & Basement Lowering specific – 

Any necessary permits are pulled and ready before work if you are pulling them yourself – job will be delayed if not approved in time!

  • Entire space should be clear and empty (if whole basement)
  • If any plumbing work is required, make sure your sales rep is in contact with the plumbing professional.
  • If DigSafe is required for your project, make sure this is done at least 7-10 days before start of work to ensure clearance for digging on your scheduled day of work!
The nature of the work does often create some dust during the mixing and pouring of concrete, the installation of crushed stone and other aspects of the process. We understand this is a valid concern to homeowners and we take all precautions to minimize the effects of dust and dirt during this process. Remember to cover up any personal belongings that will remain in the basement and turn off your HVAC system on the day of your project.
In the event of a power outage, a battery backup system will ensure that the sump pump continues to operate and remove water from the home. In New England we are prone to Nor Easters and storms that bring heavy precipitation and high winds. During these periods many homes and areas will suffer. Our industry leading battery backup systems also come with a backup sump pump and Wi-Fi monitoring.
Foundation wall cracks that run vertically from top to bottom are not unusual in homes in New England and are typically the result of foundation settlement. Over time these cracks can expand. We strongly recommend injecting cracks that leak any amount of water. Over time these cracks will leak more and more water and may penetrate your basement walls.
Over the past 10 years we have successfully installed over 4000 basement drain systems. Our process and design takes more time, labor and materials and results in a better outcome. Check out each service page to learn about the specific install process.
We do offer an annual maintenance plan, which we recommend for all of our customers who have sump pumps in order to prolong the life of your pump and system. Please check out our annual maintenance page for more details.
External systems are not a guaranteed solution to ground water intrusion. Drycrete can install a dry-well on the exterior of your house as well as bury and trench your exterior connection to your sump pump if necessary. We do not install french drain trenches on the exterior of a house as we cannot warranty them. We cannot control factors like ground, soils, and exterior landscape that will change over time.
There are no guaranteed reliable products available that can seal a basement floor and prevent water entry long term. The force of the water pressure under the floor is much greater than any “sealing” products and will not stand the test of time. The best way to prevent water from coming through your basement floor is to install a French drain which will help relieve hydrostatic pressure. French drains will also direct groundwater to your sump pump which will then pump water out of your house.
Yes. Vapor barriers are a pivotal component of a complete basement waterproofing system. We install a 14mm antimicrobial vapor barrier called Flexi-Seal tucked behind a dimple board leading into your French drain. This helps control and divert water seepage from walls. We also install Flexi-Seal during slab replacements over a layer of crush stone to prevent your floor from wicking water from the wet soil below.
No. We are a proud and privately owned and operated company. We believe in the highest quality and standards and our outstanding customer reviews support this.
Don’t ask us…. Ask our hundreds of happy customers that took the time to write us amazing reviews. Read about their stories and our history of success. For over 17 years we have helped more than 4000 people see the possibilities of their dirty damp basements!

Waterproofing FAQ's

Massachusetts basement waterproofing is not about stopping water, it’s about managing water. Basement waterproofing is a multi-component system that requires combination of solutions dependent on the problems your home is facing.
There are many reasons to waterproof your basement, but the biggest is perhaps to protect your home. When you waterproof the basement, you add value to your home, but you also protect that space, your structure, and the things in the basement from water damage.

These are some benefits of Massachusetts basement waterproofing:

-Keep the foundation structurally sound

-Use the basement for storage, living, bedrooms, etc.

-Prevent infestations of various pests

-Provide a safe and healthy home

-Prevent deterioration and wear to the structure or foundation

-Prevent things like mold or mildew

-Increase your home value
The most obvious sign of a leak in the basement is noticing water where it really shouldn’t be. If you’re seeing puddles, wet spots, or even water trickling down the walls, these are all signs your basement needs help. Other indicators might include cracks, peeling paint, warping materials, mold, rust, discoloration, and other signs that water has been in the area uninvited.
Basements are essentially a bowl in the earth. Leaks happen because water collects in that bowl and doesn’t have a way to drain out fast enough. Hydrostatic pressure builds and forces water into your basement through weak points such as cracks, wall-floor joints, rusted tie rods, etc. Various factors can lead to a worsening of water collecting around your home, such as improper grading, soil condition, high water table, etc. Improper management of the water around your foundation can lead to basement leaks.
Here are a few major factors that might contribute to water in the basement:

-Guttering that isn’t setup or working properly

-Settling or shifting of property

-Drainage not installed properly

-Sloping of the ground toward your home

-Cracks or gaps that need to be sealed

-Excessive humidity levels

It’s best to work with a professional company like Drycrete Waterproofing to assess the situation and determine the best plan of action.
It can sometimes be hard to spot this with an unfamiliar eye, which is why using a professional waterproofing company can be so important. The most common sign is where the floor and wall come together, or from hydrostatic pressure that sends water through cracks in the surface.
The majority of the time, that musty smell comes from the high moisture levels in your basement, whether through leaks, flooding, or high levels of humidity settling in your basement. Until you address the moisture levels your basement will continue to smell musty.
The cracks in your basement walls usually happen as your foundation settles into the soil beneath your home. This causes slight movement in your rigid concrete walls which will cause cracking. In New England, moisture gets into those cracks, and due to freezing and thawing, can widen over time. Cracks can also form due to hydrostatic pressure, poor construction, structural overload, or natural geological factors.

The cracks in your basement floor are very common and don’t always indicate a water issue. When a concrete slab is poured and then goes through the curing process it will develop cracks. Drycrete uses zip strips to prevent unsightly cracks from forming. Cracks that are of more concern are caused by hydrostatic pressure under your slab.
There are some DIY solutions for minor issues that you could try. However, in most cases, these are designed to be a temporary solution at best. It’s usually far better to bring in a professional and get the problem taken care of before it gets worse.
There are some protocols that can be done in the winter; it simply depends on what your basement needs. Certain processes may need to wait for warmer weather.
The cost will depend on what you need to have done to waterproof your basement. Drycrete Waterproofing provides free estimates to give you an idea of what cost to expect.
There are several benefits of waterproofing your basement, including protecting your home from costly repairs and breakdowns. These are some of the most advantageous benefits to be aware of: -Prevention of structural damage.

-Better home insurance benefits (check with your insurance company)

-Reduction of cost from water related damage

-Healthier home environment

-Protection of your personal belongings
Basement waterproofing can increase the value of your home by creating additional usable square footage. If you have plans to finish your basement or are considering that possibility in the future, then a waterproofing system is highly advisable and, in some instances, necessary. Furthermore, the reduction of risk of water damage is valuable in itself. If you go to resell your home clear signs of water damage can lead to further expenses.
Yes, we take quality very seriously. We strive to use only the best and most reliable products, but we also guarantee the work that we provide to protect and improve your home.
Drycrete Waterproofing has been serving the basement waterproofing industry for more than a decade, with service to over 4,000 homes. We can help you determine the best Massachusetts basement waterproofing solution for your needs. Contact us today to get a quote!