Sump Pump Self Diagnostics

What happens if my sump pump isn’t working properly?

Drycrete Waterproofing uses sump pumps that are built to last. Our belief in our pumps is backed by a 5-year manufacturer’s warranty. However, as with anything mechanical, there is a chance that wear, and tear or improper maintenance can lead to partial or complete failure of the system over time.

When this happens Drycrete can send a tech out to your home to replace the malfunctioning component. If you are within your 5-year manufacturer’s warranty then the replacement part will be free of charge, however, there is a charge associated with mobilizing a tech to service your pump.
*Issues related to iron ochre are not covered under manufacturer’s warranty*

Can I do anything to address the situation myself?

Absolutely! In many instances issues with your sump pump have simple solutions and you can avoid the service charge all together. Watch the video below or follow the written instructions to run through the self-diagnostic process:

If your pump is not working at all:

1. Check to see if your pump is plugged in.
You’d be surprised how many times this is the culprit. If you have a dual pump battery backup skip to step 4
2. Ensure the outlet has power.

Do you have a GFCI outlet (pictured above)? Press the reset button to see if the outlet was tripped.

A GFCI outlet is designed to protect against electrical shock. If a device plugged into the outlet is on and off that usually indicates that something is wrong with the device. During a storm a sump pump cycles on and off and can mistakenly trip the GFCI outlet, cutting power to the pump.

3. Check to see if a circuit has tripped in your electrical panel.
If you don’t have a GFCI outlet or pressing the reset button doesn’t work, then check your electrical panel. Look for switches that are in the off position or in a position that is different than the others.
4. Bypass the float switch piggyback.

Separate the pump plug (smaller) from the float switch plug and plug that in directly.

If the pump turns on, then it’s a bad float switch sensor and we need to come out and replace it. Give us a call ASAP.

This will also give you the ability to pump out any water that’s collecting in the container. Having the pump plugged directly into power will cause the pump to continuously run. You will need to unplug it when the water is all pumped out to avoid dry pumping and plug it back in as more water collects.

Check your float switch for obstructions

This can be a solution for a pump that is not turning on at all or running continuously and should be included in your self-diagnostic process.

Remove the two bolts located at the front of your sump pump container. Then remove front half of lid to gain access to your pump.

Check to make sure your float switch is free of obstructions. If your pump is not running, ensure that your switch can rise all the way to the top. If your pump is continuously running, ensure that the switch can move all the way down into the off position.

Activating your SmartShield Wi-Fi connected backup system

Step 1:
Download and Install the Smart Shield App from the App Store or Google Play, depending on your device.
Step 2:
Open the app and create a new Smart Shield Account.
Step 3:
Make sure the Smart Shield System is in WiFi Setup Mode.
Step 4:
Connect to the Smart Shield System
Step 5:
Enter your Wi-Fi Network Credentials
Step 6:

Enter Alert Contacts.

Adding Your Device Manually

If you are having issues with setting up your Smart Shield device via the app, you can manually set up the device. This process works on all Apple and Android devices.
(Make sure you enter the correct Wi-Fi password!)

Need help with your pump?

If none of these self-diagnostic solutions help or for issues unrelated to what you see above get in contact with us at the link below.

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